<?php
/*
stardevelop.com Live Help
International Copyright stardevelop.com

You may not distribute this program in any manner,
modified or otherwise, without the express, written
consent from stardevelop.com

You may make modifications, but only for your own 
use and within the confines of the License Agreement.
All rights reserved.

Selling the code for this program without prior 
written consent is expressly forbidden. Obtain 
permission before redistributing this program over 
the Internet or in any other medium.  In all cases 
copyright and header must remain intact.  
*/

if (!isset($_SERVER['DOCUMENT_ROOT'])){ $_SERVER['DOCUMENT_ROOT'] = ''; }
if (!isset($_REQUEST['DEPARTMENT'])){ $_REQUEST['DEPARTMENT'] = ''; }
if (!isset($_REQUEST['SERVER'])){ $_REQUEST['SERVER'] = ''; }
if (!isset($_REQUEST['TRACKER'])){ $_REQUEST['TRACKER'] = ''; }
if (!isset($_REQUEST['STATUS'])){ $_REQUEST['STATUS'] = ''; }
if (!isset($_REQUEST['TITLE'])){ $_REQUEST['TITLE'] = ''; }

$installed = false;
$database = include('./database.php');
if ($database) {
	include('./spiders.php');
	include('./class.mysql.php');
	$installed = include('./config.php');
	include('./version.php');
} else {
	$installed = false;
}

// HTTP/1.1
header('Cache-Control: no-store, no-cache, must-revalidate');
header('Cache-Control: post-check=0, pre-check=0', false);

// HTTP/1.0
header('Pragma: no-cache');
header('Content-type: text/html; charset=utf-8');

if ($installed == false) {
	include('./settings.php');
?>
<!--
// stardevelop.com Live Help International Copyright 2003
// JavaScript Check Status Functions

var statusImagesLiveHelp = new Array();

//-->
<?php
	exit();
}

if ($installed == true) {

$department = $_REQUEST['DEPARTMENT'];
$tracker = $_REQUEST['TRACKER'];
$title = substr($_REQUEST['TITLE'], 0, 150);
$referer = addslashes($_SERVER['HTTP_REFERER']);

// Overide Language
if (isset($_REQUEST['LANGUAGE']) && strlen($_REQUEST['LANGUAGE']) == 2) {
	$locale = $_REQUEST['LANGUAGE'];
}
else {
	$locale = $_SETTINGS['LOCALE'];
}

if ($tracker == '') { $tracker = true; } else { $tracker = false; }

// Get the current host from the referer (the page the JavaScript was called from)
$host = $_SERVER['HTTP_REFERER'];
$start = 0; 
for ($i = 0; $i < 3; $i++) {
	$pos = strpos($host, '/');
	if ($pos === false) {
		break;
	}
	if ($i < 2) {
		$host = substr($host, $pos + 1);
		$start += $pos + 1;
	}
	elseif ($i >= 2) {
		$host = substr($_SERVER['HTTP_REFERER'], 0, $pos + $start);
	}
}


if ($request_id > 0) {

	$query = "SELECT `path` FROM " . $table_prefix . "requests WHERE `id` = '$request_id'";
	$row = $SQL->selectquery($query);
	if (is_array($row)) {
	
		// Get the current page from the referer (the page the JavaScript was called from)
		$page = $_SERVER['HTTP_REFERER'];
		for ($i = 0; $i < 3; $i++) {
			$pos = strpos($page, '/');
			if ($pos === false) {
				$page = '';
				break;
			}
			if ($i < 2) {
				$page = substr($page, $pos + 1);
			}
			elseif ($i >= 2) {
				$page = substr($page, $pos);
			}
		}
		
		$page = urldecode(trim(addslashes($page)));
		$path = addslashes($row['path']);
		$previouspath = explode('; ', $path);
		
		if ($page != trim(end($previouspath))) {
			$query = "UPDATE " . $table_prefix . "requests SET `request` = NOW(), `url` = '$referer', `path` = '$path;  $page', `status` = '0' WHERE `id` = '$request_id'";
			$SQL->miscquery($query);
		}
		else {
			$query = "UPDATE " . $table_prefix . "requests SET `request` = NOW(), `url` = '$referer', `status` = '0' WHERE `id` = '$request_id'";
			$SQL->miscquery($query);
		}
	}
	
}
else {
	
	$session = array();
	$session['REQUEST'] = '0';
	$session['LANGUAGE'] = $_SETTINGS['LOCALE'];
	$session['DOMAIN'] = $cookie_domain;
	$data = serialize($session);
	
	setCookie('LiveHelpSession', $data, false, '/', $cookie_domain, 0);
	header('P3P: CP=\'' . $_SETTINGS['P3P'] . '\'');
	
}
?>
<!--
// <?php echo($stardevelop_livehelp_version_label . "\n"); ?>

// stardevelop.com Live Help International Copyright 2003
// JavaScript Check Status Functions

var server = '<?php echo($server); ?>';
var request = '<?php echo($request_id); ?>';
var domain = '<?php echo($cookie_domain); ?>';

function currentTime() {
	var date = new Date();
	return date.getTime();
}

var ns6 = (!document.all && document.getElementById); 
var ie4 = (document.all);
var ns4 = (document.layers);

var initiateOpen = 0;
var initiateLoaded = 0;
var infoOpen = 0;
var infoImageLoaded = 0;
var countTracker = 0;
var idleTimeout = 90 * 60 * 1000;
var timeStart = currentTime();
var timeElapsed; var timerLiveHelpInfo; var timerClosingLiveHelpInfo;

var trackingInitalized = 0;
var topMargin = 10;
var leftMargin = 10;
var hAlign = "<?php echo(strtolower($_SETTINGS['INITIATECHATHORIZONTAL'])); ?>";
var vAlign = "<?php echo(strtolower($_SETTINGS['INITIATECHATVERTICAL'])); ?>";
var layerHeight = 229;
var layerWidth = 323;

var browserWidth = 0;
var browserHeight = 0;

var windowWidth = 625;
var windowHeight = 425;
var windowLeft = (screen.width - windowWidth) / 2;
var windowTop = (screen.height - windowHeight) / 2;
var size = 'height=' + windowHeight + ',width=' + windowWidth + ',top=' + windowTop + ',left=' + windowLeft;

var trackerStatus = new Image;
var time = currentTime();
var title = <?php if ($title != '') { echo("'" . $title . "'"); } else { echo('document.title.substring(0, 150)'); } ?>;
var localtime = new Date().toLocaleString(); // Only insert the timezone

var referrer;
if (document.referrer.indexOf('<?php echo($host); ?>') >= 0) {
	referrer = '';
} else {
	referrer = document.referrer;
}

<?php if ($tracker == true) { ?>

// stardevelop.com Live Help International Copyright 2003
// JavaScript AJAX Tracking Functions

var TrackingTimer; var InitiateChatTimer; var LiveHelpXMLHTTP = null;
var currentStatus = '';
var statusImagesLiveHelp = new Array();

function urlencode(str) {
  var str = escape(str).replace(/[+]/g, '%2B');
  str = str.replace(/[\/]/g, '%2F');
  return str;
}

function checkXMLHTTP() {
	obj = null;
	if (window.XMLHttpRequest) {
		obj = new XMLHttpRequest();
	}
	else if (window.ActiveXObject) {
		obj = new ActiveXObject("Microsoft.XMLHTTP")
		if (!obj) {
			try {
				obj = new ActiveXObject("Msxml2.XMLHTTP");
			} catch(e) {
				try {
					obj = new ActiveXObject("Microsoft.XMLHTTP");
				} catch(e) {
					obj = null;
				}
			}
		}
    }
	return obj;
}

var resetTracking = 0;

function LoadXMLTracking(initiateResult) {

	LiveHelpXMLHTTP = checkXMLHTTP();
	
	// Run the XML query
	if (LiveHelpXMLHTTP.readyState != 0) {
		LiveHelpXMLHTTP.abort();
	}
	
	if (typeof initiateResult == 'undefined') { initiateResult = '' }
	
	var RequestData = 'JS=1&DEPARTMENT=<?php echo($_REQUEST['DEPARTMENT']); ?>&INITIATE=' + initiateResult;
	if (trackingInitalized == 0) {
		RequestData = 'JS=1&TITLE=' + escape(title) + '&URL=' + escape(document.location) + '&REFERRER=' + escape(referrer) + '&WIDTH=' + screen.width + '&HEIGHT=' + screen.height + '&COOKIE=<?php echo($_REQUEST['COOKIE']); ?>&DEPARTMENT=<?php echo($_REQUEST['DEPARTMENT']); ?>&INITIATE=' + initiateResult;
		trackingInitalized = 1;
	}

	try {
		LiveHelpXMLHTTP.open('POST', '<?php echo($server); ?>/livehelp/include/status.php', true);
	} catch(e) {
		CancelXMLTracking(initiateResult);
		return false;
	}
	
	LiveHelpXMLHTTP.setRequestHeader("Content-type", "application/x-www-form-urlencoded");
	LiveHelpXMLHTTP.setRequestHeader("Content-length", RequestData.length);
	LiveHelpXMLHTTP.setRequestHeader("Connection", "close");
		
	LiveHelpXMLHTTP.onreadystatechange = function() {
		if (LiveHelpXMLHTTP.readyState == 4) {
			// Process response as JavaScript
			if (LiveHelpXMLHTTP.status == 200) {
				eval(LiveHelpXMLHTTP.responseText);
			}
		}
	};

	try {
		LiveHelpXMLHTTP.send(RequestData);
	} catch(e) {
		CancelXMLTracking(initiateResult);
		return false;
	}

	var time = currentTime();
	timeElapsed = time - timeStart;
	if (timeElapsed < idleTimeout) {
		window.clearTimeout(TrackingTimer);
		TrackingTimer = window.setTimeout('LoadXMLTracking();', 10000);
	}

}

function CancelXMLTracking(initiateResult) {
	LiveHelpXMLHTTP.abort();
	LiveHelpXMLHTTP = null;

	if (resetTracking == 0) {
		trackingInitalized = 0;
		resetTracking = 1;
	}
	
	OnlineTracker(initiateResult);
}

function changeStatus(status) {

	var statusImage = new Image;
	switch (status) {
		case 'Online':
			statusImageFile = '<?php echo($_SETTINGS['ONLINELOGO']); ?>';
			break;
		case 'BRB':
			statusImageFile = '<?php echo($_SETTINGS['BERIGHTBACKLOGO']); ?>';
			break;
		case 'Away':
			statusImageFile = '<?php echo($_SETTINGS['AWAYLOGO']); ?>';
			break;
		default:
<?php
if ($_SETTINGS['OFFLINEEMAIL'] == false) {
?>
			statusImageFile = '<?php echo($_SETTINGS['OFFLINEEMAILLOGO']); ?>';
			break;
<?php
}
else {
?>
			statusImageFile = '<?php echo($_SETTINGS['OFFLINELOGO']); ?>';
			break;
<?php
}
?>
	}
	
	var time = currentTime();
	if (currentStatus != '' && currentStatus != status) {
	
		for (i = 0; i < statusImagesLiveHelp.length; i++) {
		
			// Determine if there is an alternate image path find IMAGES= variable within statusImagesLiveHelp[i].src
			var getImageLocation = statusImagesLiveHelp[i].src.indexOf('IMAGES=');
			var getDepartment = statusImagesLiveHelp[i].src.indexOf('DEPARTMENT=');
			
			statusImage.src = statusImageFile;
			if (getImageLocation != -1) {
				// Load the IMAGES path into a variable
				var statusImageDirectory = statusImagesLiveHelp[i].src.substring(getImageLocation + 7);
				if (getDepartment == -1) {
					var filenamePos = statusImageFile.lastIndexOf('/');
					if (filenamePos != -1) {
						statusImage.src = statusImageDirectory + statusImageFile.substring(filenamePos + 1) + '?IMAGES=' + statusImageDirectory;
					}
				}
			}
		
			if (getDepartment != -1) {
				// Load the DEPARTMENT path into a variable
				var department = statusImagesLiveHelp[i].src.substring(getDepartment + 11);
				var endRequestPos = department.lastIndexOf('&');
				if (endRequestPos != -1) {
					statusImage.src = '<?php echo($server); ?>/livehelp/include/status.php?DEPARTMENT=' + department.substring(0, endRequestPos) + '&IMAGES=' + statusImageDirectory;
				}
			}
		
			statusImagesLiveHelp[i].onload = null;
			swapImage(statusImagesLiveHelp[i].name, '', statusImage.src, 1);
		}
	}

	currentStatus = status;
	
	if (status == 'Offline' && trackingInitalized == 0) {
			window.clearTimeout(TrackingTimer);
	}
}

function findObj(n, d) {
	var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) {
		d=parent.frames[n.substring(p+1)].document; n=n.substring(0,p);}
		if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n];
		for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=findObj(n,d.layers[i].document);
		if(!x && d.getElementById) x=d.getElementById(n); return x;
}

function swapImage() {
	var i,j=0,x,a=swapImage.arguments; document.sr=new Array; for(i=0;i<(a.length-2);i+=3)
		if ((x=findObj(a[i]))!=null){document.sr[j++]=x; if(!x.oSrc) x.oSrc=x.src; x.src=a[i+2];}
}

// stardevelop.com Live Help International Copyright 2003
// JavaScript Initiate Chat Layer Functions

function toggle(object) {
  if (document.getElementById) {
    if (document.getElementById(object).style.visibility == 'visible')
      document.getElementById(object).style.visibility = 'hidden';
    else
      document.getElementById(object).style.visibility = 'visible';
  }
  else if (document.layers && document.layers[object] != null) {
    if (document.layers[object].visibility == 'visible' || document.layers[object].visibility == 'show' )
      document.layers[object].visibility = 'hidden';
    else
      document.layers[object].visibility = 'visible';
  }
  else if (document.all) {
    if (document.all[object].style.visibility == 'visible')
      document.all[object].style.visibility = 'hidden';
    else
      document.all[object].style.visibility = 'visible';
  }
  return false;
}

function floatRefresh() {
	window.clearTimeout(InitiateChatTimer);
	window.clearTimeout(TrackingTimer);
	if (countTracker == 10000) {
		if (LiveHelpXMLHTTP != null) {
			LoadXMLTracking();
		} else {
			OnlineTracker();
		}
		countTracker = 0;
	}
	else {
		countTracker = countTracker + 10;
	}
	InitiateChatTimer = window.setTimeout('mainPositions(); floatRefresh();', 10);
}

function mainPositions() { 

	if (document.getElementById) {
		this.currentY = parseInt(document.getElementById('floatLayer').style.top);
		this.currentX = parseInt(document.getElementById('floatLayer').style.left); 
	} else if (document.all) {
		this.currentY = parseInt(document.all['floatLayer'].style.pixelTop);
		this.currentX = parseInt(document.all['floatLayer'].style.pixelLeft);
	} else if (document.layers && document.layers[object] != null) {
		this.currentY = parseInt(document.layers['floatLayer'].top);
		this.currentX = parseInt(document.layers['floatLayer'].left); 
	}

	if (document.documentElement && (document.documentElement.scrollTop || document.documentElement.scrollLeft)) {
		this.scrollTop = document.documentElement.scrollTop;
		this.scrollLeft = document.documentElement.scrollLeft;
	} else {
		this.scrollTop = document.body.scrollTop;
		this.scrollLeft = document.body.scrollLeft;
	}
	
	var newTargetY = this.scrollTop + topMargin;
	var newTargetX = this.scrollLeft + leftMargin;
	if ( this.currentY != newTargetY || this.currentX != newTargetX) { 
		if (this.targetY != newTargetY || this.targetX != newTargetX) { 
			this.targetY = newTargetY; this.targetX = newTargetX;
			floatStart();
		}
		animate(); 
	}
} 

function floatStart() { 
	var now = new Date();
	this.Y = this.targetY - this.currentY; this.X = this.targetX - this.currentX;
	
	this.C = Math.PI / 2400; 
	this.D = now.getTime();
	if (Math.abs(this.Y) > this.browserHeight) { 
		this.E = this.Y > 0 ? this.targetY - this.browserHeight : this.targetY + this.browserHeight;
		this.Y = this.Y > 0 ? this.browserHeight : -this.browserHeight;
	} else { 
		this.E = this.currentY;
	} 
	if (Math.abs(this.X) > this.browserWidth) { 
		this.F = this.X > 0 ? this.targetX - this.browserWidth : this.targetX + this.browserWidth;
		this.X = this.X > 0 ? this.browserWidth : -this.browserWidth;
	} else { 
		this.F = this.currentX;
	} 
} 

function animate() { 
	var now = new Date();
	var newY = this.Y * Math.sin( this.C * ( now.getTime() - this.D ) ) + this.E;
	var newX = this.X * Math.sin( this.C * ( now.getTime() - this.D ) ) + this.F;
	newY = Math.round(newY);
	newX = Math.round(newX);

	if ((this.Y > 0 && newY > this.currentY) || (this.Y < 0 && newY < this.currentY)) { 
		if (document.getElementById) { document.getElementById('floatLayer').style.top = newY + 'px'; }
		else if (document.all) { document.all['floatLayer'].style.pixelTop = newY + 'px'; }
		else if (document.layers && document.layers[object] != null) { document.layers['floatLayer'].top = newY + 'px'; }
	}
	if ((this.X > 0 && newX > this.currentX) || (this.X < 0 && newX < this.currentX)) { 
		if (document.getElementById) { document.getElementById('floatLayer').style.left = newX + 'px'; }
		else if (document.all) { document.all['floatLayer'].style.pixelLeft = newX + 'px'; }
		else if (document.layers && document.layers[object] != null) { document.layers['floatLayer'].left = newX + 'px'; }
	}
}

function resetLayerLocation() {

	var width = 0; var height = 0;

	if(typeof(window.innerWidth) == 'number') {
		width = window.innerWidth;
		height = window.innerHeight;
	} else if(document.documentElement && (document.documentElement.clientWidth || document.documentElement.clientHeight)) {
		width = document.documentElement.clientWidth;
		height = document.documentElement.clientHeight;
	} else if(document.body && (document.body.clientWidth || document.body.clientHeight)) {
		width = document.body.clientWidth;
		height = document.body.clientHeight;
	}

	leftMargin = 10; topMargin = 10;
	browserWidth = width; browserHeight = height;
	
	if (hAlign == 'right') { leftMargin = width - leftMargin - layerWidth - 20; }
	else if (hAlign == 'middle') { leftMargin = Math.round((width - 20) / 2) - Math.round(layerWidth / 2); }

	if (vAlign == 'bottom') { topMargin = height - topMargin - layerHeight - 45; }
	else if (vAlign == 'center') { topMargin = Math.round((height - 20) / 2) - Math.round(layerHeight / 2); }

}

function stopLayer() {
	window.clearTimeout(InitiateChatTimer);	

	if (initiateOpen == 1) {
		toggle('floatLayer');
	}
	initiateLoaded = 0;
}

function acceptInitiateChat() {
	if (LiveHelpXMLHTTP != null) {
		LoadXMLTracking('Accepted');
	} else {
		OnlineTracker('Accepted');
	}
	stopLayer();
}

function declineInitiateChat() {
	if (LiveHelpXMLHTTP != null) {
		LoadXMLTracking('Declined');
	} else {
		OnlineTracker('Declined');
	}
	stopLayer();
}

function resizeEvent(e) {
	if (!e) e = window.event;
	resetLayerLocation();
	return true;	
}

window.onresize = resizeEvent;

<?php
	}

	$available = 0;
	$hidden = 0;
	$online = 0;
	$away = 0;
	$brb = 0;

	// Counts the total number of support users within each Online/Offline/BRB/Away status mode
	$query = "SELECT DISTINCT `status`, count(`id`) FROM " . $table_prefix . "users WHERE (UNIX_TIMESTAMP(NOW()) - UNIX_TIMESTAMP(`refresh`)) < '$connection_timeout'";
	if($department != '' && $_SETTINGS['DEPARTMENTS']) { $query .= " AND `department` LIKE '%$department%'"; }
	$query .= " GROUP BY `status`";
	$rows = $SQL->selectall($query);
	if(is_array($rows)) {
		foreach ($rows as $key => $row) {
			if (is_array($row)) {		
				switch ($row['status']) {
					case 0: // Offline - Hidden
					   $hidden = $row['count(`id`)'];
					   break;
					case 1: // Online
					   $online = $row['count(`id`)'];
					   break;
					case 2: // Be Right Back
					   $brb = $row['count(`id`)'];
					   break;
					case 3: // Away
					   $away = $row['count(`id`)'];
					   break;
				}
			}
		}
	}

$available = $online + $away + $brb + $hidden;

if ($request_id > 0) {
	$query = "SELECT `initiate` FROM " . $table_prefix . "requests WHERE `id` = '$request_id'";
	$row = $SQL->selectquery($query);
	if (is_array($row)) {
		if ($row['initiate'] > 0 || $row['initiate'] == -1) {
?>

initiateLoaded = 1;

<?php
		}
	}
}
?>

function checkInitiate(e) {
	// Check if site visitor has an Initiate Chat Request Pending for display...
	if (!e) var e = window.event;
	var imageWidth = this.width; var imageHeight = this.height;
	
	if (imageWidth == 2 && imageHeight == 2) {
		displayInitiateChat();
	}
	return true;
}

function writeLayer(layer, sText) {
	if (layer != false) {
		if (layer.innerHTML == null) {
			layer.open();
			layer.write(sText);
			layer.close();
			return true;
		} else {
			layer.innerHTML = sText;
			return true;
		}
	}
	return false;
}

function displayInitiateChat() {

	if (initiateOpen == 0 || initiateLoaded == 1) {
	
		resetLayerLocation();
		
		var obj;
		if (document.getElementById) {
			obj = document.getElementById('floatLayer');
			obj.style.top = topMargin + 'px'; obj.style.left = leftMargin + 'px';
		} else if (document.all) {
			obj = document.all['floatLayer'];
			obj.style.pixelTop = topMargin + 'px'; obj.style.pixelLeft = leftMargin + 'px';
		} else if (document.layers) {
			obj = document.layers['floatLayer'];
			obj.top = topMargin + 'px'; obj.left = leftMargin + 'px';
		}
		
		// Dynamic Initiate Chat
		//var layer = '<div align="center" style="position:relative; left:40px; top:145px; width:256px; height:35px; z-index:5001; text-align:center; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-weight: bold;">Do you have any questions that I can help you with? </div><img src="/livehelp/locale/en/images/InitateChat.gif" alt="stardevelop.com Live Help" width="323" height="229" border="0" usemap="#LiveHelpInitiateChatMap"/>';
		//writeLayer(obj, layer);
		
		var openingTrackerStatus = new Image;
		openingTrackerStatus.src = '<?php echo($server); ?>/livehelp/include/tracker.php?INITIATE=Opened';
	
		if (document.getElementById) { document.getElementById('floatLayer').location = '<?php echo($server); ?>/livehelp/include/tracker.php?INITIATE=Opened'; }
		else if (document.layers) { document.layers['floatLayer'].location = '<?php echo($server); ?>/livehelp/include/tracker.php?INITIATE=Opened'; }
		else if (document.all) { document.all['floatLayer'].location = '<?php echo($server); ?>/livehelp/include/tracker.php?INITIATE=Opened'; }
	
		floatRefresh();

		toggle('floatLayer');
		initiateOpen = 1; initiateLoaded = 0;
	}
}

var LiveHelpWindow = '';
<?php
if ($_SETTINGS['OFFLINEEMAILREDIRECT'] != '') {
?>
var OfflineEmail = 0;
<?php
} else {
?>
var OfflineEmail = <?php echo($_SETTINGS['OFFLINEEMAIL']); ?>;
<?php
}
?>
var HiddenStatus = 0;

function openLiveHelp(department, locale) {

<?php
// Offline, Hidden, BRB or Away
if ($available == $hidden || $available == $brb || $available == $away || $available == 0) {
?>
	HiddenStatus = 1;
<?php
}
if ($department != '') {
?>
	if ((LiveHelpXMLHTTP != null && OfflineEmail == 0 && currentStatus != 'Online') || (LiveHelpXMLHTTP != null && OfflineEmail == 0 && currentStatus == '' && HiddenStatus == 1)) {
<?php
	if ($_SETTINGS['OFFLINEEMAILREDIRECT'] != '') {
?>
		top.document.location = '<?php echo($_SETTINGS['OFFLINEEMAILREDIRECT']); ?>';
<?php
	}
?>
		return false;
	} else {
		if (!LiveHelpWindow.closed && LiveHelpWindow.location) {
			if (LiveHelpWindow.focus) {
				LiveHelpWindow.focus();
			}
			return false;
		} else {
			LiveHelpWindow = window.open('<?php echo($server); ?>/livehelp/index.php?DEPARTMENT=<?php echo($department); ?>&LANGUAGE=<?php echo($locale); ?>', 'SUPPORTER', size);
		}
	}
<?php
}
else {
?>
	if ((LiveHelpXMLHTTP != null && OfflineEmail == 0 && currentStatus != 'Online') || (LiveHelpXMLHTTP != null && OfflineEmail == 0 && currentStatus == '' && HiddenStatus == 1)) {
<?php
	if ($_SETTINGS['OFFLINEEMAILREDIRECT'] != '') {
?>
		top.document.location = '<?php echo($_SETTINGS['OFFLINEEMAILREDIRECT']); ?>';
<?php
	}
	$window = preg_replace('/[^a-z]/i', '', $cookie_domain);
?>
		return false;
	} else {
		if (!LiveHelpWindow.closed && LiveHelpWindow.location) {
			if (LiveHelpWindow.focus) {
				LiveHelpWindow.focus();
			}
			return false;
		} else {
			// TODO: Remove All # invalid characters
			if (typeof department != 'undefined' && department != '') {
				LiveHelpWindow = window.open('<?php echo($server); ?>/livehelp/index.php?DEPARTMENT=' + department + '&LANGUAGE=<?php echo($locale); ?>', 'LiveHelp<?php echo($window); ?>', size);
			} else {
				LiveHelpWindow = window.open('<?php echo($server); ?>/livehelp/index.php?LANGUAGE=<?php echo($locale); ?>', 'LiveHelp<?php echo($window); ?>', size);
			}
		}
	}
<?php
}
?>
	if (LiveHelpWindow) { LiveHelpWindow.opener = self; }
}

function OnlineTracker(initiateResult) {
	var time = currentTime();
	trackerStatus = new Image;
<?php
// If the Online Tracker is Enabled and there is Admin Users Online/Hidden/BRB then... start JavaScript timer
if ($tracker == true && $available > 0) {
?>

	if (typeof initiateResult == 'undefined') { initiateResult = '' }
	
	if (trackingInitalized == 0) {
		var url = document.location.href;
		//url = url.replace('://', ':\\/\\/');
		trackerStatus.src = '<?php echo($server); ?>/livehelp/include/tracker.php?TITLE=' + urlencode(title) + '&URL=' + urlencode(url) + '&REFERRER=' + urlencode(referrer) + '&WIDTH=' + screen.width + '&HEIGHT=' + screen.height + '&COOKIE=<?php echo($_REQUEST['COOKIE']); ?>';
		trackingInitalized = 1;
	} else {
		if (initiateOpen == 0) { trackerStatus.onload = checkInitiate; }
		if (initiateResult != '') {
			trackerStatus.src = '<?php echo($server); ?>/livehelp/include/tracker.php?INITIATE=' + initiateResult + '&TIME=' + time;
		} else {
			trackerStatus.src = '<?php echo($server); ?>/livehelp/include/tracker.php?TIME=' + time;
		}
	}

	timeElapsed = time - timeStart;
	if (timeElapsed < idleTimeout) {
		window.clearTimeout(TrackingTimer);
		TrackingTimer = window.setTimeout('OnlineTracker();', 10000);
	}
<?php
}
else {
?>
	trackerStatus.src = '<?php echo($server); ?>/livehelp/include/tracker.php?TITLE=' + urlencode(title) + '&URL=' + urlencode(document.location) + '&REFERRER=' + urlencode(referrer) + '&WIDTH=' + screen.width + '&HEIGHT=' + screen.height + '&COOKIE=<?php echo($_REQUEST['COOKIE']); ?>';
<?php
}
?>
}

LiveHelpXMLHTTP = checkXMLHTTP();

if (LiveHelpXMLHTTP != null) {
	LoadXMLTracking();
}
else {
	OnlineTracker();
}

//-->
<?php
}
?>